Delete your account

1. Delete in the app

The quickest way is in the app itself, and it takes effect straight away.

• Open the MySanji app and go to Profile.
• Tap Delete account.
• Confirm. Your account is closed and you are signed out.

2. Request by email

If you have already uninstalled the app, or you would rather not reinstall it, email info@mysanji.com from any address and include the phone number you signed up with, so we can find your account.

We may contact you on that number to confirm the request is yours. We complete the deletion within 30 days.

3. Before you can delete

A few things have to be settled first, so that no order is stranded and no money is lost. We cannot delete your account while:

• You have an order in progress that has not yet been delivered or cancelled
• Your MySanji wallet has a balance left in it, or an amount owing on it
• A payment you have started has not yet finished

If any of these apply, the app tells you which one when you try to delete. Once they are settled, you can delete straight away. If you need help clearing one of them, contact us.

4. What we delete

When your account is deleted, we remove:

• Your sign-in, so the phone number no longer has an account
• Your name and email address
• Your saved delivery addresses, including their map locations
• Anything left in your cart
• Your notifications and the record of the devices you were signed in on

Once this is done you cannot sign back in, and we cannot restore the account. Signing up again with the same phone number creates a new, empty account.

5. What we keep

Indian tax law requires us to keep records of completed sales, so we keep the following even after your account is gone:

• Your past orders and their invoices
• Payment receipts and refund records
• Wallet and ledger entries relating to those payments
• A minimal customer record that these invoices refer to, kept only so the books stay complete

We keep these for as long as tax and accounting law requires, and we do not use them to contact you or to build a profile of you. Everything else goes. This is the exception described in our Privacy Policy.

6. Vendors and delivery partners

The MySanji Vendor and Delivery Partner apps do not have a Delete account button, because MySanji staff create and manage these accounts. To close yours, contact us using the details below and include the phone number you sign in with. We may call that number to confirm the request is yours. We complete the deletion within 30 days.

We cannot close the account while an order, delivery or payout for you is still open. If that applies, we tell you what is outstanding and close the account once it is settled.

What we delete:

• Your sign-in, so the phone number no longer has an account
• Your name, contact details and address
• For delivery partners, your driving licence and ID card images and numbers, and your vehicle details
• For vendors, your shop's product photos and catalogue sheets
• Your notifications and the record of the devices you were signed in on

What we keep: the same tax and accounting rule as in section 5 applies. We keep order, settlement, earnings and payout records that refer to you, and a minimal record of who you were so that these stay complete, for as long as tax and accounting law requires. We do not use them to contact you.

7. Contact us

If you are not happy with how we handle your request, contact our Grievance Officer.