Terms of Service

1. About these terms

These terms are an agreement between you and My Sanji Private Limited ("MySanji", "we", "us"), a private limited company incorporated in India with its registered office in Kerala.

2. Words we use

• App means the MySanji mobile app for iOS and Android, which offers local delivery in Kerala.
• Services means the MySanji platform that connects you with vendors and delivery partners.
• Vendors are the local shops, farmers and fishers who supply your order.
• Delivery partners are the people who bring your order to your door.
• Your content means anything you add to the app, such as your profile, addresses and messages.

3. Agreeing to these terms

3.1 Using MySanji

By signing up or using the app, you agree to these terms and the policies they refer to, including our Privacy Policy.

3.2 Who can use MySanji

• You must be 18 or over.
• Accounts are for individuals, not businesses or other organisations.
• We may check that you meet these requirements, and we may decline a sign-up that doesn't.

4. Where we deliver

We currently deliver only in Kerala, India, and not every area in Kerala is covered yet. The app shows whether we deliver to your address.

5. Prices and payments

5.1 Prices and payments

• Prices follow the local market and can change. You pay the price shown when you place your order.
• Prices include applicable taxes. Delivery is free.
• You can pay with cash or UPI when your order arrives, or with UPI in the app.

5.2 Refunds and cancellation

• You can check every item at your door and return anything you don't want to the delivery partner. You are not charged for returned items.
• You can cancel an order in the app before it is picked up.
• Refunds for prepaid orders go back to the original payment method within 15 days.

6. Using MySanji fairly

Please don't:

• Place fraudulent or illegal orders, or make payments you're not authorised to make
• Upload harmful code or content
• Try to access parts of our systems you're not meant to
• Use content that belongs to someone else without permission
• Harass or abuse vendors, delivery partners or other customers

If an account breaks these rules, we may suspend or close it.

7. Limits of our responsibility

We work hard to get your order right, and you can return anything you're not happy with at your door. Beyond that, and as far as the law allows, we are not responsible for:

• The quality of products, which is the vendor's responsibility
• The actions of independent delivery partners
• Indirect or consequential losses
• Lost profits or business interruption

Nothing in these terms limits your rights under Indian consumer protection law.

8. Resolving disputes

If something goes wrong, please contact us first so we can try to fix it. If we can't resolve it together, the dispute will go to arbitration under the Arbitration and Conciliation Act, 1996, and the courts in Kerala will have exclusive jurisdiction.

9. Contact us

For complaints, contact our Grievance Officer.