Privacy Policy

This Privacy Policy document contains types of information that is collected and recorded by www.mysanji.com, its apps, and how we use it.

MySanji is run by My Sanji Private Limited and serves customers in Kerala, India. This policy covers the MySanji customer app, the MySanji Vendor app and the MySanji Delivery Partner app. This policy follows Indian law, including the Digital Personal Data Protection Act, 2023.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website or our mobile apps, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

This section is for customers who shop in the MySanji app. If you sell or deliver for MySanji, see If you sell on MySanji and If you deliver for MySanji below.

When you use the MySanji app, we collect:

• Phone number, to sign you in and contact you about your orders
• Name and delivery address, to deliver your orders
• Precise location, only while you use the app, to pin your delivery address on the map
• Order history, to process orders, returns and refunds
• Payment details: you pay through your own UPI app, or in cash on delivery; we keep a receipt with your UPI ID, never your UPI PIN
• Device and crash data, to find and fix problems in the app

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

If you deliver for MySanji

This section is for people who use the MySanji Delivery Partner app. MySanji staff create your account. You cannot sign up in the app. You sign in with your phone number and a code we send you by SMS.

We hold the following about you:

• Name, phone number and branch, to sign you in, assign your routes and contact you about them
• Vehicle details and identity documents: your driving licence and ID card (images and numbers), added by MySanji staff when you join. You do not upload these in the app. We use them to check who is delivering for us
• Delivery records: the stops you completed, notes you add when a delivery fails or is disputed, and cash you collected and handed over
• Earnings and payout records, to pay you correctly
• Device and crash data, to find and fix problems in the app

To deliver an order, the app shows you the customer's first name, phone number and delivery address for the stops on your route. Use them only to complete that delivery. Do not copy, keep or share them, and do not contact customers for any other reason.

The Delivery Partner app does not collect your location.

We do not show ads, sell your information, or track you across other apps and websites. Customers and vendors see only what they need to complete an order, such as your name and phone number on an order that you are delivering.

To correct your details, ask your Branch Manager. To close your account and delete your data, see Deleting your account.

If you sell on MySanji

This section is for people who use the MySanji Vendor app. MySanji staff create your account. You cannot sign up in the app. You sign in with your phone number and a code we send you by SMS.

We hold the following about you and your shop:

• Shop and contact details: shop name, contact name, phone number, address and branch, to run your account and reach you
• Product catalogue: your products, prices and photos, including catalogue sheets (such as Excel files) that you or MySanji staff upload on your behalf. If you send a product request in the app, the photo you attach is stored with it
• Orders for your shop, packing status, and your sales, earnings and settlement statements, to pay you correctly
• Device and crash data, to find and fix problems in the app

On orders, the Vendor app shows you the customer's first name only. It does not show customer phone numbers or delivery addresses. It shows the name and phone number of the delivery partner collecting an order, so you can reach them.

The Vendor app does not collect your location. We do not show ads, sell your information, or track you across other apps and websites.

To correct your details, ask your Branch Manager. To close your account and delete your data, see Deleting your account.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Service providers

We use trusted third-party service providers for hosting, sign-in (including SMS codes), maps, payments and crash reporting. They process your information only on our behalf and under our instructions.

To fulfil your order, we share your name, phone number, delivery address and order details with the vendors who prepare it and the delivery partner who brings it to you.

We do not show ads, sell your information, or track you across other apps and websites.

Log files

www.mysanji.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. We use them only to keep the site running smoothly and secure.

If the app crashes, it sends a crash report so our team can find and fix the problem.

Third-party privacy policies

www.mysanji.com's Privacy Policy does not apply to other websites.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Deleting your account

Customers: you can delete your account in the app: open Profile and tap Delete account. It takes effect straight away. If you no longer have the app, email info@mysanji.com with the phone number you signed up with, and we delete your data within 30 days.

Vendors and delivery partners: the Vendor and Delivery Partner apps do not have a Delete account button. Email info@mysanji.com or call +91-7259530863 with the phone number you sign in with, and we close your account and delete your data within 30 days. We cannot close it while an order, delivery or payout for you is still open.

We keep only the records the law requires, such as past orders, invoices and payment receipts and, for vendors and delivery partners, order, settlement and payout records. Our Delete your account page lists exactly what is deleted and what is kept.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal data we hold about you and how we use it
• Correct or update data that is wrong or incomplete
• Delete your data when it's no longer needed, except records we must keep by law
• Stop using your data by withdrawing your consent, though we may then be unable to take your orders
• Let someone act for you by nominating a person to use these rights if you are unable to

To use any of these rights, email us at info@mysanji.com. If you're not satisfied with our response, you can contact our Grievance Officer, and after that the Data Protection Board of India.

Age requirement

MySanji accounts are for adults aged 18 and over, as they place and pay for orders. We don't ask for or keep information about anyone younger.

If you believe someone under 18 has an account, please contact us at info@mysanji.com.

Grievance Officer

If you have a complaint about how we handle your information or an order, contact our Grievance Officer:

We acknowledge complaints within 48 hours and resolve them within one month.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@mysanji.com.